Privacy Policy

1. COLLECTION OF PERSONAL INFORMATION

We collect personal information to provide memberships, rewards, promotions, events, community experiences and other services connected with Hercircle.

The personal information we may collect includes:

• Full name
• Date of birth
• Email address
• Phone number
• Postal address
• Payment information
• Social media account information
• Purchase and membership history
• Any other information you voluntarily provide to us

We collect personal information lawfully, fairly and only where reasonably necessary for our business activities.

2. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information when you:

• Sign up for a Hercircle membership
• Purchase products or services
• Enter promotions or giveaways
• Attend events or experiences
• Subscribe to emails or SMS communications
• Contact us for support or enquiries
• Interact with our website, advertisements or social media platforms

We may also collect information automatically through cookies, pixels and analytics technologies to improve website functionality and user experience.

3. USE OF PERSONAL INFORMATION

We may use your personal information to:

• Manage memberships and accounts
• Process purchases and payments
• Provide rewards, offers and promotions
• Administer competitions and giveaways
• Communicate with you about products, events and updates
• Improve our website, services and member experience
• Verify eligibility for promotions or prizes
• Comply with legal and regulatory obligations
• Prevent fraud or misuse of our platform

4. DISCLOSURE OF PERSONAL INFORMATION

We may disclose your personal information to:

• Payment processors and transaction providers
• Marketing and email platforms
• Event partners and service providers
• Technology and website providers
• Professional advisers and contractors
• Government or regulatory authorities where required by law

We take reasonable steps to ensure third parties handle your information securely and in accordance with applicable privacy laws.

We do not sell your personal information to third parties.

5. DATA SECURITY & STORAGE

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include:

• Secure servers
• Encrypted payment processing
• Password-protected systems
• Restricted staff access
• Monitoring and security protocols

While we take reasonable precautions, no online platform can guarantee complete security.

6. ACCESS & CORRECTION

You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete or outdated.

Requests can be made by contacting:

support@hercirclerewards.com

We will respond within a reasonable timeframe in accordance with Australian privacy laws.

7. MARKETING COMMUNICATIONS

By signing up to Hercircle, you may receive promotional emails, SMS messages and marketing communications from us.

You may unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Replying STOP to SMS communications (where applicable)
• Contacting us directly

Opting out of marketing communications will not affect transactional or account-related communications.

8. COOKIES & ANALYTICS

Our website may use cookies, tracking pixels and analytics technologies to:

• Improve website performance
• Understand user behaviour
• Measure advertising performance
• Personalise content and promotions

You can manage cookie settings through your browser preferences.

9. THIRD-PARTY LINKS

Our website or social media platforms may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites and encourage users to review their policies independently.

10. PROMOTIONS & GIVEAWAYS

When entering promotions or giveaways, we may collect additional information necessary to administer entries, verify eligibility and deliver prizes.

Winner details may be published where required by law.

By participating in promotions, you consent to the use of your information for administration and promotional purposes connected with the competition.

11. ACCOUNT DELETION

You may request deletion of your account or personal information by contacting:

support@hercirclerewards.com

Please include:

• Your full name
• Email address associated with your account
• The subject line “Delete My Account”

We will take reasonable steps to process your request in accordance with legal obligations and operational requirements.

Some information may be retained where required by law, fraud prevention obligations or legitimate business purposes.

12. REFUNDS

Memberships, subscriptions and promotional purchases are generally non-refundable unless required under Australian Consumer Law.

If you believe you have been charged incorrectly or exceptional circumstances apply, please contact our support team.

Approved refunds will generally be processed back to the original payment method within 5–7 business days, depending on your financial institution.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Updated versions will be published on our website with a revised effective date.

Your continued use of our services after updates are published constitutes acceptance of the updated policy.

14. CONTACT US

HER COLLECTIVE GROUP PTY LTD

11 Wilson Street, South Yarra VIC 3141, Australia

support@hercirclerewards.com.au

www.hercirclerewards.com.au

By using Hercircle services, memberships, websites or promotions, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use and disclosure of your personal information as described above.